Covid-19 current procedures and what you need to know
Our clients health and well being is our main priority. We are following all guidelines to create the safest environment possible during this time. Here is what you need to know when coming for your appointment.
If you have any cold/flu symptoms or have had contact with anyone who has been tested positive for covid-19 please contact us right away to cancel or reschedule your appointment and give us as much notice as possible.
When you arrive for your appointment please only enter 5mins prior to your appointment time if it is not your first time at Ignite Massage Therapy, If it is your first time, please arrive at the clinic 10-15mins before your appointment time to fill out the initial paperwork. We have staggered our appointment times to help decrease the amount of people in our reception area and allow for social distancing. When you enter the clinic remove your shoes at the desk and sanitize your hands. Our receptionist will then proceed with our screening protocol. All personal items should be brought with you into the treatment room.
Currently masks are required to be worn when in the reception and waiting areas, patients do not have to wear a mask during their massage if they do not wish to.
We are wheel chair accessible and have a massage room on the main level to accommodate those who may have difficulties or are not able to walk up stairs. If you require you're appointment to be on the main level be sure to book your appointment with Marie-Lou when booking online. If you would like to book by phone please notify our receptionist at time of booking.
We require 48hour noticed for cancelling or rescheduling appointments. For Monday appointments we require notice the Friday before. If required notice is not given there will be a charge for 50% of the appointment invoiced to you. Day of appointment rescheduling/cancellations or missed will be billed the full amount of the appointment. These fees cannot be billed to 3rd party insurance.