Scribe Troubleshooting: How to Fix a Blank Scribe Issue

You may encounter a situation where your Scribe is blank, meaning no audio was captured during the session. One common cause of this issue is the microphone being muted or not picking up audio correctly.

Blank Scribe Troubleshooting

1. Check Your Microphone:
   • Before starting a Scribe, always ensure that your microphone is unmuted.
   • Look for the visual indicator (such as a moving waveform or a microphone icon) to confirm that the system detects audio. Your mic may be muted or not connected properly if you don't see any activity.
2. Verify Audio Input:
   • Ensure that your audio input settings are configured correctly. If you have multiple audio devices, select the right microphone from the settings menu.
3. Test Your Microphone:
   • Conduct a quick test to confirm that the microphone is working. If available, you can use an audio recording app or the Scribe’s test feature.
4. Restart the Scribe:
   • If everything seems fine with your microphone, but the issue persists, try restarting the Scribe session to see if that resolves the problem.
5. Contact Support:
   • If none of the above steps work, contact our support team at support@noterro.com with details about the issue. Include any error messages or screenshots if possible so that we can assist you further.

Important Note: To avoid this issue in the future, always check that the microphone is working and that audio is being detected before starting a Scribe session.