Understanding reCaptcha in Noterro

To ensure the security of our platform and prevent abuse, we use reCaptcha during the account creation and login processes. Here’s what you need to know about how reCaptcha works and what you might encounter:

What is reCaptcha?

reCaptcha is a service provided by Google that helps protect websites from spam and abuse. It uses advanced risk analysis techniques to differentiate between human users and automated bots.

How does reCaptcha work?

• Invisible to Most Users: ReCaptcha works in the background, and users do not have to interact with it directly.
• Elevated Validation: Depending on reCaptcha’s risk analysis, it may classify a user in a way that requires additional verification. This can trigger reCaptcha challenges, such as clicking on pictures of specific objects (e.g., traffic lights, crosswalks).

Why You Might See reCaptcha Challenges?

The decision to present reCaptcha challenges is made by reCaptcha’s algorithms, not by us. Factors that might influence this include:

• Unusual activity or behaviour patterns.
• Multiple login attempts from the same IP address.
• Using a VPN or proxy service.

What to Do If You Encounter reCaptcha Challenges?

If you are prompted with a reCaptcha challenge:

1. Follow the on-screen instructions to complete the challenge.
2. This may involve selecting images or solving simple puzzles to prove you are human.

Why do Users Sometimes See reCaptcha Challenges and Sometimes Don’t?

The presentation of reCaptcha challenges can vary:

• No Interaction Needed: ReCaptcha often works seamlessly in the background.
• Challenges Presented: Occasionally, based on the risk analysis, reCaptcha will require additional verification from the user.

Remember, reCaptcha aims to enhance security and protect your account. If you encounter any issues with reCaptcha, please contact our support team for assistance.