What is a Waitlist?

A Waitlist is a system feature that allows patients to queue for appointments when their desired time slots are unavailable. It helps manage patient flow and maximize appointment bookings by filling unexpectedly opened slots.

How Does a Waitlist Benefit both Patients and Providers?

For patients, a Waitlist increases the chances of getting an earlier appointment. For providers, it helps minimize gaps in the schedule due to cancellations, ensuring a more efficient use of time and resources.

How are Patients Notified when an Appointment Becomes Available from the Waitlist?

Patients can be notified through various methods, including phone calls, emails, or SMS messages. When a slot opens, the system may automatically contact the next Patient on the list.

Can Patients See Their Position on the Waitlist?

The visibility of the Waitlist position varies by system. Some systems may show patients their current position, while others may keep this information internal.

What Happens if a Patient Declines an Offered Appointment from the Waitlist?

If a Patient declines an appointment, the system typically moves to the next person on the Waitlist. The declined Patient can remain on the list for future openings or be removed if they no longer need an appointment.