TELUS "Authentication Failed" Error Message

Here's how to address instances when the error message 'authentication failed' is displayed while processing a claim with the TELUS integration. You must update your password in TELUS first and then update your password in Noterro. Even if you're entering the correct TELUS username and password in Noterro, updating your TELUS password is often required. Here's how you can do this depending on the role and user type:

Admin User

1. Update Password in TELUS.
2. Log in to Noterro.
3. Click on the Gear icon in the top right header.
4. Under the Insurance section, click on TELUS eClaims.
5. In the Connection section, click on View.
6. In the User section, click on the arrow for Admin.
7. Enter a new Password and click Save.

Practitioner

1. Click on either your Photo or Initials in the top right header.
2. Click on Profile.
3. Click on Edit for your connection.
4. Enter a new Password and click Save.