Below is a list of common error messages returned from the TELUS eClaims service. Let us know if you still have problems resolving a TELUS eClaims error message!
You may get a KEY204 message if the Patient, certificate, or policy was not found in the insurer’s database. Double-check the policy or group numbers and the member ID or certificate number from the Patient’s benefits card.
A restriction on the patient’s plan might prevent electronic submission or prevent the provider from receiving payment on the member’s behalf. In these cases, have the patient contact the insurer or their plan administrator directly to confirm and, if possible, remove the restriction.
This error means that the provider details configured in the integration setup in Noterro do not match what TELUS has on file. Confirm that the provider has the correct TELUS eClaims values, including the correct license ID (exactly as it appears in TELUS, including any abbreviations) and Provider CPR ID.
Despite the message of this error, it doesn’t always mean that you have entered the incorrect password. This error message can also come up if you have entered the incorrect username. To resolve this error, double-check that the username you have provided is correct. It will follow the format of XX0000123456 and not be an email address. Also, ensure that the password entered is correct and has not expired.
If your clinic is an Organization in TELUS eClaims, confirm that you've specified the correct Organization CPR ID by editing and verifying your TELUS eClaims connection.
You may receive this error if: (1) The practitioner’s discipline being sent to TELUS doesn’t match what TELUS has on file for that practitioner. To resolve this error, you’ll need to ensure the practitioner invoiced is registered with TELUS to perform the billing codes listed on the invoice (2) You have incorrectly answered “Is your clinic set up as an Organization?” in the TELUS eClaims connection settings. To resolve this error, please verify if your eClaims account is set up for an Organization or as an Independent.
You will receive this error if bad/unexpected data is sent in the request. To resolve this error, review your account credentials, correct or remove the incorrect data, save your changes and resubmit.
You will receive this error if you have entered invalid data into a field in your TELUS eClaims connection settings. To resolve this error, review your account credentials, correct or remove the incorrect data, save your changes and resubmit.
This error usually means that the policyholder's date of birth is missing when the relationship to the insured has been set to anything other than “Self.” Although most insurers do not require the DOB for the insured member, this is a requirement for some insurers. To resolve this error, edit the Patient’s policy to add the policyholder's DOB, save the changes and resubmit.
This error occurs when a configuration value that should have been numeric is not entered as a number. For example, if you specify "Toronto" in the Location ID, you will receive this error. It should be corrected by replacing it with the proper Location ID issued by TELUS.
We've seen this error when an insurer is unavailable for TELUS eClaims to communicate with. This is typically a temporary issue on the insurer's end. It's recommended that you try again. If you continue receiving this error, wait a few hours before reattempting.
Below is a list of common error messages returned from the TELUS eClaims service. Let us know if you still have problems resolving a TELUS eClaims error message!
You may get a KEY204 message if the Patient, certificate, or policy was not found in the insurer’s database. Double-check the policy or group numbers and the member ID or certificate number from the Patient’s benefits card.
A restriction on the patient’s plan might prevent electronic submission or prevent the provider from receiving payment on the member’s behalf. In these cases, have the patient contact the insurer or their plan administrator directly to confirm and, if possible, remove the restriction.
This error means that the provider details configured in the integration setup in Noterro do not match what TELUS has on file. Confirm that the provider has the correct TELUS eClaims values, including the correct license ID (exactly as it appears in TELUS, including any abbreviations) and Provider CPR ID.
Despite the message of this error, it doesn’t always mean that you have entered the incorrect password. This error message can also come up if you have entered the incorrect username. To resolve this error, double-check that the username you have provided is correct. It will follow the format of XX0000123456 and not be an email address. Also, ensure that the password entered is correct and has not expired.
If your clinic is an Organization in TELUS eClaims, confirm that you've specified the correct Organization CPR ID by editing and verifying your TELUS eClaims connection.
You may receive this error if: (1) The practitioner’s discipline being sent to TELUS doesn’t match what TELUS has on file for that practitioner. To resolve this error, you’ll need to ensure the practitioner invoiced is registered with TELUS to perform the billing codes listed on the invoice (2) You have incorrectly answered “Is your clinic set up as an Organization?” in the TELUS eClaims connection settings. To resolve this error, please verify if your eClaims account is set up for an Organization or as an Independent.
You will receive this error if bad/unexpected data is sent in the request. To resolve this error, review your account credentials, correct or remove the incorrect data, save your changes and resubmit.
You will receive this error if you have entered invalid data into a field in your TELUS eClaims connection settings. To resolve this error, review your account credentials, correct or remove the incorrect data, save your changes and resubmit.
This error usually means that the policyholder's date of birth is missing when the relationship to the insured has been set to anything other than “Self.” Although most insurers do not require the DOB for the insured member, this is a requirement for some insurers. To resolve this error, edit the Patient’s policy to add the policyholder's DOB, save the changes and resubmit.
This error occurs when a configuration value that should have been numeric is not entered as a number. For example, if you specify "Toronto" in the Location ID, you will receive this error. It should be corrected by replacing it with the proper Location ID issued by TELUS.
We've seen this error when an insurer is unavailable for TELUS eClaims to communicate with. This is typically a temporary issue on the insurer's end. It's recommended that you try again. If you continue receiving this error, wait a few hours before reattempting.
Below is a list of common error messages returned from the TELUS eClaims service. Let us know if you still have problems resolving a TELUS eClaims error message!
You may get a KEY204 message if the Patient, certificate, or policy was not found in the insurer’s database. Double-check the policy or group numbers and the member ID or certificate number from the Patient’s benefits card.
A restriction on the patient’s plan might prevent electronic submission or prevent the provider from receiving payment on the member’s behalf. In these cases, have the patient contact the insurer or their plan administrator directly to confirm and, if possible, remove the restriction.
This error means that the provider details configured in the integration setup in Noterro do not match what TELUS has on file. Confirm that the provider has the correct TELUS eClaims values, including the correct license ID (exactly as it appears in TELUS, including any abbreviations) and Provider CPR ID.
Despite the message of this error, it doesn’t always mean that you have entered the incorrect password. This error message can also come up if you have entered the incorrect username. To resolve this error, double-check that the username you have provided is correct. It will follow the format of XX0000123456 and not be an email address. Also, ensure that the password entered is correct and has not expired.
If your clinic is an Organization in TELUS eClaims, confirm that you've specified the correct Organization CPR ID by editing and verifying your TELUS eClaims connection.
You may receive this error if: (1) The practitioner’s discipline being sent to TELUS doesn’t match what TELUS has on file for that practitioner. To resolve this error, you’ll need to ensure the practitioner invoiced is registered with TELUS to perform the billing codes listed on the invoice (2) You have incorrectly answered “Is your clinic set up as an Organization?” in the TELUS eClaims connection settings. To resolve this error, please verify if your eClaims account is set up for an Organization or as an Independent.
You will receive this error if bad/unexpected data is sent in the request. To resolve this error, review your account credentials, correct or remove the incorrect data, save your changes and resubmit.
You will receive this error if you have entered invalid data into a field in your TELUS eClaims connection settings. To resolve this error, review your account credentials, correct or remove the incorrect data, save your changes and resubmit.
This error usually means that the policyholder's date of birth is missing when the relationship to the insured has been set to anything other than “Self.” Although most insurers do not require the DOB for the insured member, this is a requirement for some insurers. To resolve this error, edit the Patient’s policy to add the policyholder's DOB, save the changes and resubmit.
This error occurs when a configuration value that should have been numeric is not entered as a number. For example, if you specify "Toronto" in the Location ID, you will receive this error. It should be corrected by replacing it with the proper Location ID issued by TELUS.
We've seen this error when an insurer is unavailable for TELUS eClaims to communicate with. This is typically a temporary issue on the insurer's end. It's recommended that you try again. If you continue receiving this error, wait a few hours before reattempting.
