Locating TELUS Health eClaims Setup Values

This article lists values you must obtain from your TELUS eClaims account and where you can find them.

Organization Name & Organization CPR ID

If you're registered with TELUS Health as an Organization, follow these steps:

1. Log in to the eClaims portal with an administrator account.
2. Click Email and Banking Information.
3. Your Organization Name and CPR ID (a 4-7 digit number) are displayed at the top right of the page under “Profile.”

Location ID

This is a 5-7 digit number issued by TELUS Health. To find your Location ID, follow these steps:

1. Log in to the eClaims portal with an Administrator Account.
2. Click Email and Banking Information.
3. Your Location ID is displayed on the right side of this page.

Username

This is the same username you use to log into the eClaims portal. TELUS Health eClaims usernames have a specific format, for example, XX0000123456.

Password

This is the same password you use to log in to the TELUS Health eClaims portal. If you change your password, you'll need to update this as well.

First & Last Name

Enter your first and last name exactly as they appear in your TELUS Health eClaims account.

First & Last Name (other providers)

Use the name listed under the Associate Provider section of the TELUS Health eClaims portal.

License ID

This is the license number issued by the provider’s college or association. The license number entered should match what was provided to TELUS during the initial registration process. If there are leading zeroes or spaces in the license number, you will need to include them. Note that the Licence ID is not displayed on the TELUS eClaims portal.

Provider CPR ID

This will be a 4-7 digit number. Follow the steps below to find a Provider CPR ID:

1. Log in to the eClaims portal with an administrator account.
2. Click Email and Banking Information.
3. This step is different for Organizations and Independents
   1. For Organizations, the Provider CPR IDs for all Associate Providers are listed at the bottom right of the page under Associate Providers.
   2. For Independents, your Provider CPR ID is under Profile at the top of the page. If you do not see a number under the Profile section, use the TELUS Provider ID at the top of your screen.

Independent User

Organization User