When you add an appointment to your calendar and click Book & Email, Patients can click on the attachment they receive to conveniently add the event to their calendar. The email notification displays the correct time; however, the time is incorrect when they add the appointment to their Google calendar. Here are the two common issues that could be causing this issue.
The most likely reason is that your client's Google calendar is set to the incorrect time zone. If a Patient with a Gmail address complains that they received a confirmation or reminder email with an incorrect start time, this is most likely due to a Google calendar. If the Patient looks at the email, they will see that the appointment time was correct and in the correct time zone. Your Patient can set their Google calendar to the correct time zone by following these instructions.
If your Patient sees an incorrect appointment time in their calendar event, that is most likely due to your Patient's Google Calendar being set to the wrong time zone. When they check the email notification for Noterro, they'll notice the correct time. However, when they add the event to their calendar, it's not being evaluated accurately, possibly due to their Google Calendar's incorrect time zone setting.
When you add an appointment to your calendar and click Book & Email, Patients can click on the attachment they receive to conveniently add the event to their calendar. The email notification displays the correct time; however, the time is incorrect when they add the appointment to their Google calendar. Here are the two common issues that could be causing this issue.
The most likely reason is that your client's Google calendar is set to the incorrect time zone. If a Patient with a Gmail address complains that they received a confirmation or reminder email with an incorrect start time, this is most likely due to a Google calendar. If the Patient looks at the email, they will see that the appointment time was correct and in the correct time zone. Your Patient can set their Google calendar to the correct time zone by following these instructions.
If your Patient sees an incorrect appointment time in their calendar event, that is most likely due to your Patient's Google Calendar being set to the wrong time zone. When they check the email notification for Noterro, they'll notice the correct time. However, when they add the event to their calendar, it's not being evaluated accurately, possibly due to their Google Calendar's incorrect time zone setting.
When you add an appointment to your calendar and click Book & Email, Patients can click on the attachment they receive to conveniently add the event to their calendar. The email notification displays the correct time; however, the time is incorrect when they add the appointment to their Google calendar. Here are the two common issues that could be causing this issue.
The most likely reason is that your client's Google calendar is set to the incorrect time zone. If a Patient with a Gmail address complains that they received a confirmation or reminder email with an incorrect start time, this is most likely due to a Google calendar. If the Patient looks at the email, they will see that the appointment time was correct and in the correct time zone. Your Patient can set their Google calendar to the correct time zone by following these instructions.
If your Patient sees an incorrect appointment time in their calendar event, that is most likely due to your Patient's Google Calendar being set to the wrong time zone. When they check the email notification for Noterro, they'll notice the correct time. However, when they add the event to their calendar, it's not being evaluated accurately, possibly due to their Google Calendar's incorrect time zone setting.
